What type of information do we collect?
When a customer account is created, the personally information collected by our website includes: name, email, password. This can be easily accessed via ‘my account page.’ Our website does not store delivery or invoice address, it also does not store any payment details.
Orders are downloaded by Sage, information such as delivery address and invoice address are only used to process and dispatch orders.
Purchase history is stored for our annual customers to ensure we can provide future assistance with growing advice.
If a customer has not placed an order within 3 years then all their data is deleted from our database and website.
Our website is linked to Google Anaylics this software has tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This information just provides us with information about our audience
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be only be used in conjunction with your order.
How do we store information?
Our website and database are hosted on a secure servers behind a firewall. Appropriate technical and organisational security measures are in place with a documented security programme that specifies the technical, administrative and physical safeguards for personal data. Our organisation has a documented privacy and security incident response plan.
Payments are processed by World Pay, we do not have access to customers payment or banking details, nor do we store this information. World Pay and our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Payments over the phone:
If payments are taken over the phone, information is processed directly into the world pay terminal and a copy of the receipt is attached to the invoice which is then sent to the customer.
How do we communicate with our customers?
Customers sign up to our newsletter via a form on our website. Their name and email address are stored in mailchimp and they have easy access to this data. An unsubscribe button is attached to all of our newsletters.
Customers and account holders are not be added to our newsletter, they are required to sign up to this subscription independently.
We do not share any customer data with a third party nor do we obtain data from a third party.